Tenant experience episodes
Watch tenant experience episodes
Lizaine Wheeler of UnitiiPM: Reimagining Property Ownership and Resident Experience in Alberta
Lizaine Wheeler of UnitiiPM shares how she went from leasing agent to company owner, why she treats every building like her own, and where Alberta’s rental market is headed.
Jacob Ohe of Impark: Turning Parking Lots into Profit Centres
Jacob Ohe of Impark explains why parking is often a property’s second biggest revenue source, how technology is changing the parker experience, and why he has no room for B players.
Ainsley Oldershaw: Purpose-Driven Property Management
Ainsley Oldershaw shares how being a little audacious, owning mistakes, and listening to tenants shaped her career, and what she expects from a day porter team in Class A office buildings.
Margaret Gorska: Kindness and Curiosity in Property Management
Margaret Gorska of Epic Investment Services explains why tenants remember kindness more than numbers, why property managers should learn from their building operators, and what she looks for in a janitorial partner.
Darryl Talbot: Communication and Technology in Property Management
Darryl Talbot of Astoria Asset Management explains why communication is the top reason clients switch management companies, how investing in technology pays off, and what he expects from vendor partners.
Mikayla Neustaedter: Running Calgary’s Iconic Chinook Centre
Mikayla Neustaedter takes you inside the daily operations of CF Chinook Centre, from its history and sustainability projects to designing for maintenance and what she expects from a janitorial partner.
Nabeel Ramji and Marco Pasqua: Breaking Barriers in Property Access
Nabeel Ramji of Pedesting and accessibility consultant Marco Pasqua explain why accessibility matters to every property manager, which low-cost fixes make a difference, and how to bring the right experts in.
Rhiannon Thomas-Uyarer: Building Resilient Communities
Rhiannon Thomas-Uyarer of Concert Properties explains how early collaboration with development teams, trust, and patience help build communities where tenants feel at home.
Ryan Giesbrecht: Sustainable Success in Building Operations
Ryan Giesbrecht of GWL Realty Advisors explains how great teams make large portfolios manageable, how to balance savings with tenant comfort, and what he learned from launching daytime cleaning.
Arif Maherali: Real Estate Marketing Built on Action
Arif Maherali of Cityblock Agency explains why value comes from action, how sales and marketing work best together, and how builders and developers can get more from their CRM.
Michael Caricari of Canadian Urban Limited: Pace, Planning, and Tenant Service
Michael Caricari of Canadian Urban Limited shares how pace, portfolio-wide capital planning, and service request data improve tenant service, and how he evaluates janitorial bids.
Carla Barney of Atlas Development Corporation: From Receptionist to Senior Property Manager
Carla Barney of Atlas Development Corporation shares how she went from receptionist to senior property manager, why being teachable matters, and how she got a major tenant moved in on deadline.
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