Key takeaways
Lessons on community and emergency response
- Bring the industry together. The Battle of the Management Companies gives competing condo and residential managers a fun way to team build and share experiences.
- Ask for feedback and act on it. After the first year, Nadia surveyed attendees and moved the event to summer, with safer activities for all ages.
- Make learning memorable. Nadia uses games and lively Q&A in her lunch and learns so the message sticks.
- Fix communication pain points first. Property managers mostly want transparency and quick updates from restoration companies, so 24/7 maps each client’s processes in a discovery meeting.
- Plan before the emergency. Large losses bring urgency and panic. Having a restoration company you know and trust in place makes all the difference.
About the guest
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Nadia Katz
Business Development, Alberta, 24/7 Restoration
Nadia leads business development in Alberta for 24/7 Restoration, a Calgary company founded in 2015 that handles flood, fire, mold, asbestos, and biohazard remediation. She has worked in restoration since 2014 and created the Battle of the Management Companies, an annual event for residential and condo property managers, in 2022.
Episode summary
In this episode
Nadia Katz has worked in the restoration industry since 2014 and now leads business development in Alberta for 24/7 Restoration, a full-service Calgary restoration company celebrating its 10th anniversary.
She explains how her habit of thinking outside the box led to the Battle of the Management Companies, an industry-wide event at WinSport that started with human curling in 2022 and now features luge races, a water challenge, and mini golf. This year, 24/7 Restoration and Picture Perfect Cleaning are co-hosting.
Nadia also shares the biggest pain points property managers face with restoration companies, her advice for handling emergencies, and the book that changed how she lives day to day.
Chapters
- 0:00Introduction
- 1:25About 24/7 Restoration
- 2:43Nadia’s path into restoration
- 4:29Thinking outside the box
- 6:30The Battle of the Management Companies
- 9:34This year’s events
- 13:24How to sign up
- 15:40Property manager pain points in restoration
- 16:50Advice for emergencies
- 18:01Book recommendation
- 21:25Event size and teams
Jump to a chapter (11)
- 0:00Introduction
- 1:25About 24/7 Restoration
- 2:43Nadia’s path into restoration
- 4:29Thinking outside the box
- 6:30The Battle of the Management Companies
- 9:34This year’s events
- 13:24How to sign up
- 15:40Property manager pain points in restoration
- 16:50Advice for emergencies
- 18:01Book recommendation
- 21:25Event size and teams
From the conversation
Transcript excerpts
I felt that there was really a need to bring the industry together… to discuss shared experiences and learn from one another.
Nadia KatzPlay from 0:30
I’m a firm believer that you have to modify your approach and be innovative in your approach…
Nadia KatzPlay from 5:00
In order to build that trust and confidence with the client, you need to make sure that your message is memorable…
Nadia KatzPlay from 5:15
Want a cleaning partner who shows up for the community?
We’ll walk your building with you and send a written cleaning scope and price. Free, no obligation.
Read the conversation
Full episode transcript
Show transcript
Paste the edited transcript here.
FAQ
Questions about this episode
What is the Battle of the Management Companies?
An annual team-building and networking event for residential and condo property management companies in the Calgary area. Teams compete in activities like luge racing, a water challenge, and mini golf at WinSport for the Condo Cup. It is co-hosted by 24/7 Restoration and Picture Perfect Cleaning.
How can property managers join the event?
Reach out to Nadia Katz at 24/7 Restoration on LinkedIn, or contact Jared Sarbit at Picture Perfect Cleaning, and they will make sure your team gets an invitation.
What book does Nadia recommend?
The Power of Now by Eckhart Tolle. Nadia says it gives practical strategies for living in the present instead of worrying about the past or the future.
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