Tenant experience episodes
Watch tenant experience episodes
Christina Martin of Hines: Leading the Next Generation of Property Managers
Christina Martin of Hines shares how she moved quickly into property management, how companies can keep young talent, and what she expects from janitorial partners.
Morley Barr of Aspen Properties: Rethinking the Office Tenant Experience
Recorded on site at The Ampersand, Morley Barr of Aspen Properties shares how Aspen turned obsolete space into amenities, why it built its own tenant app, and why tenants should be treated like guests.
Darcie Smith of Enright Management: Communication, Calm, and a Million Square Feet
Darcie Smith of Enright Management shares how she manages a million square feet in Calgary, why she never hides behind voicemail, and her mantra for staying calm in a crisis.
Vanessa Ambrose of ONE Properties: Leading Residential Property Management
Vanessa Ambrose of ONE Properties shares how on-site and procurement experience shaped her leadership, how she decides when to repair or replace, and what she expects from cleaning partners.
Scott Hutcheson of Aspen Properties: Building a Real Estate Company with Integrity
Scott Hutcheson of Aspen Properties shares how values, respect, and an anti-corporate approach to office buildings helped build a Calgary real estate company over 25 years.
Melissa Ferguson of Symmetry Commercial Real Estate: The Service Mindset
Melissa Ferguson of Symmetry Commercial Real Estate shares how emotional intelligence, empathy, and regular check-ins with tenants make property managers better at their jobs.
Jennifer MacFarlane of Magnum York: Empathy and Community in Condo Management
Jennifer MacFarlane of Magnum York shares how empathy, reserve fund planning, and a strong sense of community help condominium properties run better.
Glenne Manlig of FirstService Residential: Leading Residential Property Management in Alberta
Glenne Manlig of FirstService Residential Alberta shares how an ownership mindset, clear expectations, and strong vendor relationships help property managers serve residents.
Bernadette Majdell of HomeSpace: Managing Affordable and Supportive Housing in Calgary
Bernadette Majdell of HomeSpace shares how the Calgary non-profit develops and manages affordable and supportive housing, and how it turned a downtown office building into 82 homes.
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